Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document and all related policies unless the context requires otherwise:

By completing the 11boa registration process, making a deposit, placing a wager, or otherwise using any feature of the platform, you irrevocably confirm that:

• You have read these Terms & Conditions in full and agree to be bound by them;
• You have read and understood the 11boa Privacy Policy and consent to the collection and processing of your personal data as described therein;
• You have read and understood the 11boa Responsible Gaming guidelines and acknowledge the risks associated with gambling;
• You meet all eligibility criteria set out in Clause 3 of these Terms & Conditions;
• All information you provide to 11boa is accurate, complete, and not misleading.

These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any specific promotion terms published on the platform, constitute the entire agreement between you and 11boa in respect of your use of the platform.

Access to and use of the 11boa platform is subject to strict eligibility requirements. You are only permitted to register and maintain an active account if you satisfy all of the following conditions:

• You are a natural person, not a corporate entity or automated system;
• You are at least 21 years of age — this is the minimum legal age for participation in gambling activities as recognised by 11boa for users in the Indonesia market;
• You are not located in, or a resident or citizen of, any Restricted Jurisdiction at the time of registration or at any point during your use of the platform;
• You are not acting on behalf of any third party or operating in a professional capacity as a gambling agent;
• You have not previously had an 11boa account suspended or terminated for breach of these Terms & Conditions;
• You are not registered on any self-exclusion programme that would prohibit you from accessing gambling services;
• You are of sound mind and not under the influence of any substance that impairs your judgment when placing wagers.

Each eligible individual may hold only one (1) registered account on the 11boa platform. The creation of multiple accounts by the same individual — whether using different email addresses, payment methods, device identifiers, or IP addresses — constitutes a material breach of these Terms & Conditions and may result in the immediate suspension of all associated accounts and forfeiture of all balances.

When registering, you are required to provide accurate, current, and complete information including, but not limited to, your full legal name, date of birth, email address, Indonesian mobile phone number, and preferred payment method. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.

You must notify 11boa support immediately if you become aware of any unauthorised access to or use of your account. 11boa cannot be held liable for any loss or damage resulting from your failure to maintain the security of your login credentials.

11boa reserves the right to decline any registration application at its sole discretion without providing a reason, and to close any account that was opened in contravention of these Terms & Conditions.

11boa operates a mandatory Know Your Customer (KYC) verification process in accordance with internationally recognised anti-money laundering (AML) standards. You may be required to complete identity verification before making your first withdrawal, before deposits above a specified threshold are accepted, or at any other time at 11boa's discretion.

KYC verification typically requires the submission of one or more of the following documents:

• Government-issued photo ID: Indonesian National Identity Card (KTP), passport, or driving licence;
• Proof of address: A recent utility bill, bank statement, or official correspondence dated within the past three months, showing your name and residential address;
• Payment method verification: Documentation confirming ownership of the bank account or e-wallet used to fund your 11boa account (e.g., a screenshot of your BCA, BRI, BNI, Mandiri, OVO, or DANA account showing your registered name).

11boa will process KYC submissions promptly. Failure to provide requested documentation within a reasonable timeframe may result in the suspension of your account and the restriction of withdrawal access until verification is completed satisfactorily.

All financial transactions on the 11boa platform are conducted exclusively in Indonesian Rupiah (IDR / Rp). 11boa does not impose currency conversion fees; however, your bank or e-wallet provider may apply their own charges for which 11boa bears no responsibility.

The following payment channels are currently supported. Minimum and maximum limits are subject to change and will be communicated via platform notifications:

Withdrawal requests are subject to successful KYC completion and are processed to the same payment method used for the originating deposit wherever operationally possible. 11boa reserves the right to request additional verification before approving any withdrawal. Processing times indicated on the platform are estimates only and are not guaranteed. 11boa will not be liable for delays caused by third-party banking systems, Indonesian public holidays, or technical outages outside our control.

11boa offers various promotional incentives to eligible registered Users from time to time, including welcome bonuses, reload bonuses, cashback programmes, free spins, and tournament prize pools. All bonuses are subject to the following general conditions in addition to any promotion-specific terms published alongside the offer:

• Bonuses are available to residents of eligible jurisdictions only and may not be available in all regions;
• Each promotion specifies a wagering requirement — the number of times the bonus amount (and in some cases the deposit amount) must be wagered before any resulting winnings may be withdrawn. Users must meet this requirement in full before submitting a withdrawal request against bonus-derived funds;
• Unless stated otherwise, bonus credit must be used within thirty (30) calendar days of being credited to your account. Unused bonus credit will expire automatically after this period;
• 11boa reserves the right to withdraw any bonus offer, modify its terms, or cancel a bonus that has been granted as a result of a technical error, system fault, or suspected abuse;
• Only one bonus may be active on an account at any given time unless the specific promotion explicitly permits otherwise;
• Bonus credit cannot be transferred between accounts or exchanged for cash prior to the completion of all applicable wagering requirements;
• Wagering contributions from different game types towards a wagering requirement may vary. Slots may contribute 100%, while live casino table games may contribute a lower percentage. Contribution rates are published on the individual promotion page.

11boa takes a zero-tolerance approach to bonus abuse, including but not limited to: opening multiple accounts to claim the same offer, using promotional funds to place low-risk hedged bets designed to extract bonus value, and systematic exploitation of wagering-requirement mechanics. Accounts found engaging in bonus abuse may be suspended and all associated bonus funds forfeited.

The specific rules governing each wagering product available on 11boa — including sports betting markets, togel (Indonesia's traditional numbers lottery) draw games, live casino tables, slot gacor (high-payout slots), sabung ayam (live-streamed cockfighting), and bandar bola (football bookmaking) markets — are published within the relevant product section of the platform and are incorporated into these Terms & Conditions by reference.

The following general rules apply across all wagering products on 11boa:

• All bets are final once confirmed. Bets cannot be cancelled or amended after confirmation except where an explicit cashout feature is available and the User exercises it within the permitted window;
• In the event of a technical failure during a live game session or in-play betting event, 11boa will resolve the outcome based on the most reliable available data source for that event. In cases where a reliable outcome cannot be determined, affected bets may be voided and stakes returned;
• 11boa uses certified Random Number Generator (RNG) technology for all virtual casino games. The RNG is independently tested and the platform's published Return to Player (RTP) percentages reflect theoretical long-term averages, not guaranteed per-session returns;
• Maximum win limits apply per bet and per game type, as displayed in the relevant game interface. Winnings exceeding the published maximum for a given stake or session may be capped at the stated limit at 11boa's discretion;
• 11boa reserves the right to void any bet placed in error, as a result of a system fault, or where the odds or game outcome has been materially affected by circumstances beyond normal game conditions (e.g., match abandonment, verifiable event fixing).

The following actions are strictly prohibited on the 11boa platform and may result in immediate account suspension, forfeiture of funds, and legal action where applicable:

• Registering more than one account, or allowing another person to use your account;
• Providing false, incomplete, or misleading information at any stage of registration, KYC, or account management;
• Using automated bots, scripts, or software to interact with the platform in any way;
• Exploiting any software bug, error, or vulnerability in the platform for financial gain;
• Engaging in any form of collusion, match-fixing, or insider-knowledge betting;
• Attempting to launder money or conduct any other illegal financial activity through the platform;
• Harassing, threatening, or engaging in abusive behaviour toward 11boa staff or other Users;
• Circumventing geographic restrictions using VPN services, proxies, or other technical means;
• Reproducing, distributing, or commercially exploiting any content from the 11boa platform without prior written authorisation.

All content on the 11boa platform — including but not limited to the brand name, logo, domain, user interface design, software, text, images, graphics, video streams, and data compilations — is the exclusive property of the Operator or its licensors and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial wagering purposes in accordance with these Terms & Conditions. This licence does not confer any ownership rights and may be revoked at any time. No content from the 11boa platform may be copied, reproduced, published, transmitted, or distributed in any form without the prior written consent of the Operator.

11boa is committed to promoting responsible gambling and protecting vulnerable Users. We provide a comprehensive suite of player-protection tools accessible from within your account settings. These include deposit limits, loss limits, session time limits, reality-check reminders, and a self-exclusion facility. Full details are available on our dedicated Responsible Gaming page.

If you believe your gambling is becoming a problem — or if you are gambling to escape financial pressure, stress, or emotional difficulty — we strongly encourage you to use our self-exclusion tool immediately and to contact our support team. Our agents are available 24/7 in Indonesian and can direct you to professional support resources.

To the fullest extent permitted by applicable law, 11boa and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive loss arising from your use of or inability to use the platform;
• Any loss of funds resulting from unauthorised account access caused by your failure to maintain the security of your credentials;
• Any interruption, suspension, or termination of the platform or any service offered through it, whether scheduled or unscheduled;
• Any delay in the processing of deposits or withdrawals caused by third-party banking systems, e-wallet providers, or telecommunications failures;
• Any inaccuracy in odds, game results, or statistical data resulting from a technical malfunction, provided that 11boa takes reasonable steps to correct the error upon becoming aware of it;
• Any loss resulting from your reliance on information published on the platform, including promotional material, game guides, or RTP data, which are provided for informational purposes only.

The platform is provided on an "as is" and "as available" basis. 11boa makes no warranties — express or implied — regarding the platform's fitness for a particular purpose, accuracy, reliability, or uninterrupted availability.

You agree to indemnify, defend, and hold harmless 11boa and its officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or access to the platform in breach of these Terms & Conditions;
• Your violation of any applicable law or regulation;
• Any false or misleading information provided to 11boa during registration, KYC, or account management;
• Any third-party claim arising from your conduct on the platform.

11boa reserves the right to suspend, restrict, or permanently terminate any User account — and to freeze or forfeit associated balances — at any time and without prior notice where:

• There is a suspected or confirmed breach of these Terms & Conditions;
• KYC verification has been requested and not satisfactorily completed within the stipulated timeframe;
• 11boa has reasonable grounds to suspect fraudulent activity, money laundering, or any other illegal conduct involving the account;
• The account has remained inactive (no login, deposit, or wagering activity) for a period of twelve (12) consecutive months — in such cases, 11boa will attempt to notify the account holder via the registered email address before taking action;
• Regulatory or legal obligations require the Operator to restrict access to the platform for Users in certain jurisdictions.

You may close your 11boa account at any time by contacting our support team. Any real-money balance remaining at the time of closure will be returned to your verified payment method, subject to standard KYC requirements and provided no outstanding wagering obligations remain on the account.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the Operator is incorporated, without regard to its conflict-of-law provisions. Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved amicably between the parties shall be referred to binding arbitration under the rules of a recognised international arbitration body, with proceedings conducted in English.

Nothing in this clause limits either party's right to seek urgent injunctive or equitable relief in any competent court. Users in the Indonesia market acknowledge that online gambling regulation in Indonesia is subject to ongoing legal developments and agree that it is their sole responsibility to ensure their use of the 11boa platform complies with the laws of their jurisdiction of residence.

11boa reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the effective date displayed at the top of this document and, where practicable, notify registered Users via the email address on file or via an in-platform notification.

Your continued use of the 11boa platform following the publication of any amended Terms & Conditions constitutes your acceptance of those changes. If you do not agree with any amendment, you must cease using the platform and may close your account in accordance with Clause 14. It is your responsibility to review these Terms & Conditions periodically to remain informed of the current version.

For any questions, disputes, or formal notices relating to these Terms & Conditions, or to exercise any rights described herein, please contact the 11boa support team through the following channel:

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