11boa Frequently Asked Questions

11boa requires a valid government-issued photo ID — your Indonesian National Identity Card (KTP), passport, or driving licence — plus proof of address such as a recent utility bill or bank statement dated within the past three months. If you use a local bank transfer or e-wallet for deposits, you may also need to provide a screenshot of your BCA, BRI, BNI, Mandiri, OVO, or DANA account showing your registered name.

No. 11boa strictly enforces a one-account-per-player policy. Opening multiple accounts — whether using different email addresses, phone numbers, payment methods, or devices — is a breach of our Terms & Conditions and will result in all associated accounts being suspended and balances being frozen. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.

On the 11boa login page, click "Forgot Password" and enter the email address linked to your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact our 24/7 live chat support team and our agents will verify your identity and assist with account recovery.

You can request permanent account closure by contacting our 24/7 support team via live chat or by emailing [email protected]. Any real-money balance remaining at the time of closure will be returned to your verified payment method after standard KYC checks. If you are closing your account for responsible gaming reasons, our team can also offer self-exclusion or a cooling-off period as alternatives — whichever best fits your situation.

Deposits via BCA bank transfer are typically credited to your 11boa account instantly or within a few minutes during normal banking hours. During peak periods or if there is a brief banking system delay, it may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact our live chat support with your transfer receipt and we will investigate immediately.

The minimum deposit via BCA, BRI, BNI, or Mandiri bank transfer is Rp 25.000. For CIMB Niaga transfers the minimum is Rp 50.000. E-wallet deposits via OVO, DANA, or GoPay have a lower minimum of Rp 10.000. Maximum deposit limits vary by payment method and are displayed clearly on the deposit page at the time of each transaction so there are no surprises.

The minimum withdrawal to a Mandiri bank account on 11boa is Rp 50.000. Withdrawals are processed to the same payment method used for your originating deposit wherever operationally possible. You must have completed KYC verification before your first withdrawal can be processed. Standard processing time is between 15 minutes and 3 hours, depending on banking system load at the time of the request.

11boa does not charge any internal fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer or service charges, which are outside 11boa's control. We recommend checking your bank's fee schedule for outgoing transfers before initiating a transaction. All amounts shown on the 11boa deposit and withdrawal pages are in Indonesian Rupiah (IDR) with no hidden surcharges added by the platform.

Yes. 11boa supports deposits and withdrawals via OVO, DANA, GoPay, and ShopeePay. E-wallet transactions are typically processed instantly. The minimum deposit via e-wallet is Rp 10.000 and the maximum is Rp 10.000.000 per transaction. To use an e-wallet, select your preferred provider on the deposit page and follow the in-app payment instructions. Make sure the name on your e-wallet account matches your registered 11boa account name.

Most withdrawal requests on 11boa are processed within 15 minutes to 3 hours after approval. Processing times can vary depending on your bank's operating hours, Indonesian public holidays, and transaction volume at the time of the request. BCA, BRI, BNI, and Mandiri withdrawals are generally faster than transfers to smaller regional banks. If your withdrawal has not arrived within 6 hours of approval, please contact our support team with your transaction reference number.

11boa covers a wide range of sports betting markets including BRI Liga 1 (Indonesian domestic football), EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and the AFF Cup (Piala AFF) featuring Timnas Indonesia. Beyond football, 11boa offers markets on badminton (All England, Thomas Cup, Indonesia Open), MotoGP (including the Mandalika circuit), basketball, volleyball, and major esports tournaments including Mobile Legends MPL and PUBG Mobile.

Yes. 11boa offers togel (Indonesia's traditional numbers lottery) draw games across multiple market schedules. Players select a set of numbers and place a wager on the outcome of the next draw. Different bet types — 2D, 3D, 4D, and combination bets — carry different odds and payout multipliers. Minimum bet amounts, draw schedules, and result announcements are all displayed within the togel section of the platform.

Mix parlay (also called accumulator betting) is a format where you combine multiple match selections into a single wager. All selections must win for the bet to pay out, but the combined odds are multiplied together — meaning potential returns can be significantly higher than single-match bets. 11boa offers mix parlay markets across football leagues including BRI Liga 1, EPL, and La Liga. Minimum and maximum stake sizes for mix parlay bets are displayed on the bet slip before confirmation.

All slot games on 11boa — including popular slot gacor (high-payout slots) titles — use certified Random Number Generator (RNG) technology supplied by licensed studios including Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft. RTP (Return to Player) is the theoretical long-term percentage of wagered funds returned to players as winnings. RTP values are published within each game's information panel and typically range from 94% to 97% for premium titles.

Yes. The 11boa platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply navigate to 11boa.cam in your mobile browser and the platform adapts automatically to your screen size. All features including sports betting, live casino, togel, slots, deposits, and withdrawals are available on mobile. For the best experience, we recommend using Chrome or Safari on an up-to-date operating system version.

11boa offers a welcome bonus to newly registered players on their first qualifying deposit. The specific bonus amount, percentage match, and minimum deposit threshold are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements — the number of times the bonus must be wagered before any winnings can be withdrawn. Full terms for the welcome offer are always published alongside the promotion for complete transparency.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before any resulting winnings become withdrawable. For example, a Rp 100.000 bonus with a 20x wagering requirement means you must place a total of Rp 2.000.000 in qualifying bets before withdrawing. Different game types contribute differently — slots typically contribute 100% while live casino games may contribute less. Contribution rates are always stated on each promotion's detail page.

Unless stated otherwise in a specific promotion's terms, bonus credit on 11boa expires 30 calendar days after it is credited to your account. If you have not completed the required wagering within this window, the bonus and any associated winnings will be removed automatically. Expiry dates and remaining wagering requirements are visible in the bonus section of your account dashboard. We recommend completing wagering requirements within the first two weeks to avoid any last-minute pressure.

Yes. 11boa runs ongoing cashback promotions for active players — these return a percentage of net losses over a defined period as bonus credit, subject to promotional terms. A tiered VIP loyalty programme rewards consistent players with benefits including higher deposit and withdrawal limits, a dedicated account manager, priority withdrawal processing, and exclusive seasonal promotions tied to events like Idul Fitri, Ramadhan, and major sporting tournaments. VIP tier criteria and rewards are published on the promotions page.

11boa is an internationally operated and regulated online betting platform. The platform uses 256-bit SSL encryption on all transactions, certified RNG technology for casino games, and follows internationally recognised anti-money laundering (AML) and Know Your Customer (KYC) standards. Player funds are held separately from operational funds. While online gambling regulation in Indonesia continues to evolve, 11boa maintains its licensing and compliance obligations under its international operating jurisdiction.

11boa protects your data using 256-bit SSL/TLS encryption in transit and encryption at rest for all stored personal and financial records. Access to player data is restricted to authorised staff on a strict need-to-know basis. We do not sell your personal data to third-party advertisers or marketers. Full details of how your data is collected, used, and protected are available in the 11boa Privacy Policy.

You must be at least 21 years of age to register and play on 11boa. This is a strict requirement with no exceptions. All new accounts undergo age verification as part of the KYC process, and any account confirmed to belong to a person under 21 will be immediately closed. Deposits made by underage players will be returned to the originating payment method. If you suspect a minor has accessed the platform, contact our support team immediately.

11boa provides a full suite of responsible gaming tools including deposit limits (daily, weekly, or monthly), loss limits, session time limits, reality-check reminders, cooling-off periods (24 hours to 30 days), and permanent self-exclusion. All tools can be activated via your account settings or by contacting our 24/7 support team. Reductions in limits take effect immediately, while increases require a mandatory cooling-off period before they apply. Full details are on our Responsible Gaming page.

Contact our 24/7 live chat support team and ask to activate self-exclusion. Our Responsible Gaming agents will process your request within the same session. Self-exclusion suspends your account for a minimum of six months and blocks re-registration using the same identity. During the exclusion period you will be removed from all marketing communications. Any real-money balance at the time of exclusion remains accessible for withdrawal. Our team handles all self-exclusion requests with complete discretion and without judgment.